Shipping

Deliveries

Where do you deliver to?

Our UK delivery service includes England, Scotland, Northern Ireland and Wales, together with the Channel Islands.

We also deliver worldwide which includes USA, Canada, New Zealand and Australia and the following countries within Europe.

How much does delivery cost?

We do have a standard delivery cost but due to the size and weight of some of our products delivery cost may vary in the price range below.

      • UK SAVER  3-5 working days - £1.99 - £4.99
      • UK NEXT DAY DELIVERY  1-2 working days - £8.99
      • EUROPE 3-10 working days - £7.99- £14.99
      • INTERNATIONAL STANDARD   5-10 working days - £14.99
      • INTERNATIONAL EXPRESS  2-5 working days - £24.99+

How long will delivery take?

We aim to ship out parcels within 1-2 working days. Tracking numbers will be available via email to check the status of your parcel.

Pre-order terms

Please note that in-stock items ordered with pre-order items are subject to stock availability and will ship when the pre-order item is available. 

Pre-order shipping dates may vary slightly subject to delays

It takes from 2- 6 weeks for items to be made and could take longer if any unexpected events have occurred.

What time will my delivery arrive?

Deliveries can be made any time between 7.00am and 9.00pm.

What if I am not in when my parcel is delivered?

The delivery company may leave the parcel with a neighbour, or if there is a safe, secure location at the property they may leave the parcel there. The delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to, how to contact them to rearrange a delivery time or to advise where you can collect your parcel from.

Will a signature be needed for my delivery?

If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you. 

Will I be charged customs and imports duties?

Depending on the value of your order, your Daolondon parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of our hands, and vary widely from country to country, so were unable to predict what your particular charges may be. For more accurate information, we'd suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.

Brexit Information

From 1st Jan 2021 the UK is no longer in the EU and as a result, orders to the EU may be subject to additional local taxes and duties which are the responsibility of the customer.

Note: We do not ship to PO BOX addresses. If an order is placed for a delivery to a PO BOX address, we will reach out to you for an alternative. Shipping times may vary over busy periods and bank holidays.

In the event a return is made to us, shipping costs will not be refunded to you.