Shipping policy

How much does delivery cost?
Delivery option Delivery times Delivery cost
UK Saver 3 – 5 working days – if ordered before 9pm £3.99 per order
UK Next Day Delivery

(post code restrictions apply)

If ordered before 4pm Monday to Friday £6.99 per order
International Delivery It will take up to 24-48 hours to leave the UK. After delivery times may vary due to customs £13.99+ per order
UK Saturday Delivery
Unfortunately, we don't do Saturday Delivery as of yet.
UK Sunday Delivery Unfortunately, we don't do Sunday Delivery as of yet.
Will I be charged customs and imports duties?
Depending on the value of your order, your Daolondon parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of our hands, and vary widely from country to country, so were unable to predict what your particular charges may be. For more accurate information, we'd suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.

How long will delivery take?
We aim to ship out parcels immediately after the order has been placed. International delivery will roughly be 5-10 working days. UK deliveries will be 2-5 working days.

Tracking numbers will be available in order to check the status of your parcel.

What time will my delivery arrive?
Deliveries can be made any time between 7.00am and 9.00pm.

What if I am not in when my parcel is delivered?
The delivery company may leave the parcel with a neighbour, or if there is a safe, secure location at the property they may leave the parcel there. The delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to, how to contact them to re-arrange a delivery time or to advise where you can collect your parcel from.

Will a signature be needed for my delivery?
If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.

Can you deliver to a different address than my billing address?
Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, your number, as well as the contact name to ensure your parcel is successfully delivered.

Is my postcode eligible for Next Day?
Unfortunately, the UK Next Day & Saturday delivery is not currently available to the Channel Islands, Highlands & Islands of Scotland, Shetlands and worldwide.

What if my parcel does not arrive?
We ask if you could patiently wait up to 5 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can.