Shipping

Deliveries

Where do you deliver to?

Our UK delivery service includes England, Scotland, Northern Ireland and Wales, together with the Channel Islands.

We also deliver worldwide which includes USA, Canada, New Zealand, Australia, United Arab Emirates and the following countries within Europe:

Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Belgium, Bosnia & Herzegovina, Bulgaria, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, The Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Slovakia Republic, Slovenia, Spain, Spitsbergen, Sweden, Switzerland, Turkey, Vatican City State (Holy See).

How much does delivery cost?

Delivery option Delivery times Delivery cost
UK Saver 3 – 5 working days – if ordered before 9pm £4.99 per order

UK Next DayDelivery

(post code restrictions apply)

If ordered before 4pm Monday to Friday £6.99 per order
International Delivery It will take up to 24-48 hours to leave the UK. After delivery times may vary due to customs £14.99+ per order

For our UK 

customers

Deliveries take 2 -5 working days after dispatch
For our international customers Deliveries take 2-10+ working days after dispatch

Will I be charged customs and imports duties?

Depending on the value of your order, your  Daolondon parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of our hands, and vary widely from country to country, so were unable to predict what your particular charges may be. For more accurate information, we'd suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.

How long will delivery take?

We aim to ship out parcels within 1-2 working days. Tracking numbers will be available via email to check the status of your parcel.

What time will my delivery arrive?

Deliveries can be made any time between 7.00am and 9.00pm.

What if I am not in when my parcel is delivered?

The delivery company may leave the parcel with a neighbour, or if there is a safe, secure location at the property they may leave the parcel there. The delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to, how to contact them to re-arrange a delivery time or to advise where you can collect your parcel from.

Will a signature be needed for my delivery?

If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.